FAQs – Huan [欢] by Chantelle

FAQs

WHEN WILL MY ORDER SHIP?

In-stock items will be shipped out within 5-10 days from the date of purchase for all local orders. International shipments are subject to availability and chosen mode of shipment. This may take anywhere from 7-21 days depending on location. If you require faster and/or urgent shipping, kindly contact us via the contact form or email us at hello@huanbychantelle.com for your order.

DO YOU SHIP INTERNATIONALLY?

We offer international shipping at varied rates depending on the weight of the item and final destination. Orders for international delivery can take up anywhere between 7-21 days. For heavy and fragile items (above 2kg), kindly contact us via the contact form or email us at hello@huanbychantelle.com for custom shipping options.

DO YOU ACCEPT RETURNS?

Due to the hand-made nature of our products, we are unable to offer return services.

HOW DO I PLACE A CUSTOM ORDER?

Please contact us directly via the contact form or email us at hello@huanbychantelle.com for all custom orders and enquiries.
We are happy to set up a personal appointment to discuss your design needs.

DO YOU TAKE LARGE QTY ORDERS?

If you are a business or trade partner looking to order a large quantity of our custom designs, let us know what you are looking for via our  contact form or email us at hello@huanbychantelle.com with your contact details and requirements.

DO YOU OFFER INSTALLATION SERVICES?

We only offer local installation services (Singapore).
For large art works, objects and sculptures, we offer custom installation and framing services at a cost.
Contact us via our 
contact form or email us at hello@huanbychantelle.com regarding with your purchase enquiry.

HOW DO I CARE FOR MY PRODUCTS?

Art works
For all acrylic, oil, watercolour and 3D artworks, dust gently with a duster or soft rag.

Ceramics
For all ceramic objects and sculptures, use a slightly water-moist rag to clean gently or dust gently with a duster or soft rag.
Avoid using chemicals or solutions for surfaces (except for all drink ware, tableware and serve ware).

Glass
For glass homeware items, wash and clean gently with mild soap and water, wipe clean with a soft, dry cloth, or leave to dry.
For non-homeware items, wipe with a soft fibre cloth.

Textiles
For textiles, dust gently with a duster or soft rag regularly.

PACKAGING

All our plastic packaging are re-used from existing packaging items. We encourage our customers to re-use their non-biodegradables as much as possible. If you would like to send back your packaging, you can send them back to our studio address.
A special discount code will be sent to you in return.